App Store issue with Scanner Pro 4.1 (the story goes on as Apple removes all comments)
Yesterday the Scanner Pro 4.1 hit the App Store. Immediately, our team received tens of emails about the update crashing on start. Simultaneously, reports showed that the same issue also affects other popular applications, including Instapaper by Marco Arment.
The problem was in the App Store distribution system. iTunes servers were sending corrupted application packages to many users, mostly in the US and UK. Sometimes immediate reinstall worked. For others, it took several hours to receive a valid archive.
We have contacted Apple about this issue, but haven’t heard back yet. Meanwhile, the issue is almost fixed and we only receive occasional emails about it.
“We had a temporary issue that began yesterday with a server that generated DRM code for some apps being downloaded,” Apple said in a statement to AllThingsD. Apple said it affected only a small number of users.
“The issue has been rectified and we don’t expect it to occur again”.
In order to bring justice, Apple has decided to remove some comments of corrupted apps on the App Store, since many of those get 1-star ratings from angry users. However, this is a very questionable move.
Scanner Pro has already had 30+ great reviews from users, who were happy about the update (obviously, they have installed the uncorrupted binary). This will affect the whole ecosystem negatively, as the new users won’t be able to get information about the apps, generated by existent users. It seems that some comments from yesterday are still there, but they cannot be seen since the update is already in the AppStore.
Undoubtedly, Apple is trying to solve the issue the best way possible. For example, they have manually removed some of the 1-star rating from Marco’s Instapaper, but there are a few negative reviews about Scanner Pro from 4-5th of July.
Apple has just now pushed the update for all corrupted apps once again. So head to the App Store and download the update for Scanner Pro 4.1 once again.
Here is the link: http://itunes.apple.com/app/scanner-pro-scan-multipage/id333710667?mt=8
We will appreciate if you leave some reviews in the App Store so the new users can learn from your experience how awesome Scanner Pro is
Let us know how Scanner Pro works for you.
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