Last updated: April 8, 2025.
At Readdle, we care about our users, and, as Readdle evolves, we have improved our Privacy Notice governing your use of Readdle website.
In a nutshell, we:
We encourage you to carefully review the full text of the Privacy Notice. The changes become effective as of the publication date above.
Readdle Limited (“Readdle” or “we”) welcomes you on our website readdle.com (“Website”).
This Privacy Notice describes which of your personal data the Website collects, how stores, processes, and uses it, and what happens when you use the Website.
We collect your personal data according to this Privacy Notice when you use the Website or interact with us on the social media pages of Readdle and/or our products.
We understand you care about your privacy, and we appreciate the trust you place in us. To justify that trust, we embed the latest data security standards, improve our awareness of privacy matters, and comply with the General Data Protection Regulation and other privacy laws.
When you use our products, your data is processed according to the respective Privacy Notices of these products:
| Our Product | Link to the Privacy Notice |
|---|---|
| Scanner Pro | Privacy Notice |
| Scanner Mini | Privacy Notice |
| Calendars | Privacy Notice |
| Documents | Privacy Notice |
| PDF Expert |
Privacy Notice for website
Privacy Notice for app |
| Controller | Readdle Limited
Company number: 630281 Glandore Business Centres, 26-27 Fitzwilliam Place, Fitzwilliam Hall, Dublin 2, D02T292, Ireland |
|---|---|
| Data Protection Officer | Privacity GmbH
Neuer Wall 50, 20354 Hamburg, Germany |
|
rdsupport@readdle.com– for general inquiries
dpo@readdle.com– for privacy inquiries |
When you visit our Website, you become our user (“ User”). Please note that we do not knowingly process the personal data of Users under the age of 18. If you are such a User or you are a legal representative of such a User, please contact us.
We receive data when you visit our Website and interact with it, depending on your actions on the Website.
We may also, although we do not necessarily do so, receive data from third parties. It depends on your settings and the features you use.
To process your personal data, we rely on the following lawful bases:
We may collect and process data you provide when subscribing to our newsletter.
| Data | Reasons for processing | Lawful Basis | Data Storage |
|---|---|---|---|
| Marketing mailing | Consent | Stored until you unsubscribe from the mailing |
Similar to many other websites, we collect certain data about our Users when you visit our Website via cookies and similar technologies. Specifically, we may process such data as your IP address, device type, operating system version, unique device identifiers, browser type and language, domain, platform type, statistics about how you interact with the Website and other technical details.
For more details please refer to our Cookies Policy.
When you address your request for support, we collect some information to help you.
Depending on the source of your request, we may process the following data:
| Requests Submitted through the “Contact Support” form | |||
|---|---|---|---|
| Data | Reasons for Processing | Lawful Basis | Data Storage |
| Name | To respond to your request | Performance of contract | Stored during communication and for six (6) years after the last communication on the ticket |
| The product you have issues with | |||
| Subject of the letter | |||
| Message | |||
| Type of the device on which you use our product | |||
| The product you have issues with | Improvement of the Website and our products | Legitimate interest | Stored during communication and for six (6) years after the last communication on the ticket or unless you object to the processing |
| Subject of the letter | |||
| Message | |||
| Type of the device on which you use our product | |||
| Requests Submitted through the Support Chat | |||
|---|---|---|---|
| Data | Reasons for Processing | Lawful Basis | Data Storage |
| Messages and commands in the chat | To respond to your request | Performance of contract | If you submit your request to our support team, the data is stored during communication and for six (6) years after the last communication on the ticket If you use Support Chat but do not submit your request to our support team, the data is stored during communication and up to one (1) year after closing the conversation |
| The product you have issues with | |||
| User ID It is not linked to your name or email, unless you share them. It is a number randomly assigned only for answering your requests in the chat |
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| Name, when you want to create a request for the support team | |||
| Email, when you want to create a request for the support team | |||
| Type of the device on which you use our product, when you want to request a feature | |||
Technical data:
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| Interaction with the Support Chat | Improvement of the Website and our products | Legitimate interest | Stored during communication and for six (6) years after the last communication on the ticket or unless you object to the processing |
| The product you have issues with | |||
| User ID It is not linked to your name or email, unless you share them. It is a number randomly assigned only for answering your requests in the chat |
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| Type of the device on which you use our product, when you want to request a feature | |||
Technical data:
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To enhance our Support Chat, we may offer the option of using AI-powered assistance from the trusted provider. In this case you can get quick, automated responses to your inquiries. No data will be used for training. Still, you can always choose to continue the chat without AI, if you prefer so.
When you submit your feedback about our products to us directly or via third-party platforms or comment in our blog, we process personal data in your feedback, which may include data listed below:
| Feedback Provided to us Directly | |||
|---|---|---|---|
| Data | Reasons for Processing | Lawful Basis | Data Storage |
| To respond to your feedback and ask for your consent | Consent | Stored for six (6) years from feedback or the last communication on feedback | |
| First and last name or username | To use your feedback in our marketing activities | ||
| Text of the feedback | |||
| Feedback Provided via a Third-party Platform | |||
|---|---|---|---|
| Data | Reasons for Processing | Lawful Basis | Data Storage |
| First and last name or username | To use your feedback in our product development and/or marketing activities | Legitimate interest | Stored for two (2) years from feedback or the last communication on feedback |
| Text of the feedback | |||
We may also collect data from the Facebook Comments Plugin available in the comments at our “Blog” page:
| Comments at our “Blog” page | |||
|---|---|---|---|
| Data | Reasons for Processing | Lawful Basis | Data Storage |
| Your comment | To display it in the comments section of the article | Performance of a contract | Stored until you delete the comment or for the lifelong of an article’s existence |
| Photo and full name from Facebook | |||
We may collect data when you request a feature through the form on our Website.
We will use your data to prepare a proposal for our product development team, and your email and name to contact you for more details (only if needed) and notify you of the implemented features resulting from your request.
| Feature Requests Submitted on the Website | |||
|---|---|---|---|
| Data | Reasons for Processing | Lawful Basis | Data Storage |
| Type of device | To process your proposal | Consent | Stored for six (6) years or unless you withdraw your consent |
| Name | |||
| Email addresss | |||
| Text of the request | |||
| IP address | To process your proposal | Legitimate interest | Stored for six (6) years or unless you object to processing |
| Country | |||
| Date and time of the submission | |||
| Unique request identifier (token) | |||
When you apply for career opportunities at Readdle, we collect personal data about you to evaluate your qualifications. This data may be obtained from third-party hiring providers, publicly available sources such as professional networks or other public profiles, or directly from your application forms and resumes or during your interviews.
| Data Collected from a Third-Party Hiring Provider at “Careers” Page | |||
|---|---|---|---|
| Data | Reasons for Processing | Lawful Basis | Data Storage |
| Full name | To identify the candidate | Performance of the contract | Stored during communication and for one (1) year after |
| To contact the candidate | |||
| Phone number | |||
| Resume/CV | To evaluate the candidate’s qualifications | ||
| Employment history | |||
| Education history | |||
| Position you want to apply for | |||
| Additional information message | To process the message | Consent | Stored during communication and for one (1) year after or until the consent is withdrawn |
| Data Collected from Public Sources | |||
|---|---|---|---|
| Data | Reasons for Processing | Lawful Basis | Data Storage |
| Professional social media account and/or portfolio | To communicate with the candidate and propose cooperation | Legitimate Interest | Stored until the candidate objects |
We may collect certain data directly from you when we meet at conferences or explore potential collaborations.
| Data Collected from the Candidate Directly | |||
|---|---|---|---|
| Data | Reasons for Processing | Lawful Basis | Data Storage |
| Full name | To communicate with the candidate and propose cooperation | Consent | Stored until the consent is withdrawn |
| Job title | |||
| Place of job | |||
We may receive some personal data from third parties.
The amount of data collected, the purposes, and the lawful basis for processing is determined by the respective privacy documents of these parties.
| Third Party | Description |
|---|---|
| Analytics tools | We use various analytics tools to understand and promote our business. To get a detailed list of analytics tools, contact us. |
| Social networks | We use various social networks to spread information about our activities. To get a detailed list of social networks, contact us. |
| Messengers | We use different messengers to communicate with you in ways that are convenient for you. To get a detailed list of messengers, contact us. |
| CRM systems | We use various CRM systems to develop our public organisation. To get a detailed list of CRM systems, contact us. |
We may share your personal data with third parties without causing you any harm and in strict compliance with applicable laws. Additionally, we have put in place organizational and technical measures to secure your personal data during its transfer to third parties.
To share your data, we rely on the following lawful bases, such as consent, compliance with the law, and performance of a contract, depending on the specific circumstances.
| Third parties | Description |
|---|---|
| Analytics tools | We use analytics tools to understand and promote our business. |
| Contractors | We cooperate with contractors to operate, develop, and improve the functionality of the Website, fulfill your support requests, etc.
We sign data processing agreements with them and impose various security measures to ensure your data is safe. |
| Services Readdle uses | We use third-party services to provide you with the functionality of the Website. |
| Services our team uses | We use CRM systems, messengers, and other services in our organization to provide you with our services. To manage and fulfill privacy requests we use: |
| State authorities, courts, law enforcement agencies, etc | We may be obliged to transfer some of your data to tax authorities, courts, law enforcement agencies, and other governmental bodies:
|
| To get a detailed list of the third-party recipients of your personal data, contact us. | |
The personal data we collect is stored on the US servers, which participate in the Data Privacy Framework, and European Economic Area (“EEA”) servers, which fall under the General Data Protection Regulation.
We may share personal data with the recipients in the USA and other countries, including non-EEA ones, ensuring that your data is protected and processed in accordance with the General Data Protection Regulation.
To share the data outside the EEA, we rely on the adequacy decision by the European Commission or the Data Privacy Framework participation of the recipient. If the recipient does not participate in the Data Privacy Framework and its country is not deemed to provide an adequate level of protection for your personal data, we adopt Standard Contractual Clauses based on legislation assessments for data protection during transfer and storage.
You can read more detailed measures to protect your personal data here.
We routinely conduct Data Protection Impact Assessments to guarantee the implementation of adequate technical and organizational measures. These measures aim to prevent accidental or unlawful destruction, loss, alteration, and unauthorized disclosure of or access to personal data transmitted, stored, or otherwise processed.
To enhance the protection of your personal data, we employ HTTPS and encryption, establish segmented group and individual access (as necessary), utilize an alarm system, implement a corporate VPN, and adhere to formally approved internal policies, including those for password management and physical access.
Furthermore, we consistently monitor the state of the art of our technologies and diligently maintain the backups. Additionally, all our contractors are bound by contractual obligations that comply with the GDPR requirements.
You can contact us in case of any questions regarding security issues.
Here you can find information about the specific steps we mentioned above:
| Physical Measures | |
|---|---|
| Limited access to premises | |
| Organizational measures | |
Policies and instructions
|
Transfer protection
|
| Contractor and staff trainings | Agreements
|
| Regular access and policy review | Privacy protection:
|
| Code review | |
| Technical measures | |
Encryption Technologies:
|
Backup
|
| Two-factor authentication | Stress Tests |
| Static Analysis | Quality Assurance |
| Regular Patch Management | Dependency and Supply Chain Vulnerability Check |
As a data subject, you have the right to access, manage, and control your data either directly or by submitting a request to us. This section outlines these rights and explains how you can exercise them based on your place of residence.
| Right | Description |
|---|---|
| Right to access | You can request an explanation of the processing of your personal data. |
| Right to rectification | You can change the data if it is inaccurate or incomplete. |
| Right to erasure | You can send us a request to delete your personal data from our systems. We will remove them unless otherwise provided by law. |
| Right to restrict the processing | You may partially or completely prohibit us from processing your personal data. |
| Right to data portability | You can request all the data you provided to us and request to transfer data to another controller. |
| Right to object | You may object to the processing of your personal data. |
| Right to withdraw consent | You can withdraw your consent at any time. |
| Right to file a complaint | If your request was not satisfied, you could file a complaint to the regulatory body. |
| To exercise your rights, contact us . | |
|
For EEA residents: We will answer your request within one (1) month. If your request is not satisfied, you can submit a complaint to your local Data Protection Authority. You may find it
here.
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For UK residents: We will answer your request within one month. If your request is not satisfied, you can submit a complaint at the Information Commissioner’s Office via number 0303-123-1113 or go online at
www.ico.org.uk/concerns.
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Your rights vary depending on the state of your residency, as indicated below.
| Right | Description | Area | |
|---|---|---|---|
| Right to access | You can request an explanation of the processing of your personal data. | California
Virginia Ohio Colorado Nevada Massachusetts |
Minnesota
New York North Carolina Pennsylvania Delaware Utah |
| Right to correct | You can change the information if it is inaccurate or incomplete. | California
Virginia Colorado Nevada Delaware |
Massachusetts
Minnesota New York North Carolina |
| Right to delete | You can send us a request to delete your personal data from our systems. | California
Virginia Ohio Colorado Massachusetts |
Minnesota
New York North Carolina Pennsylvania Utah |
| Right to portability | You can request all the data that you provided to us, as well as request to transfer data to another controller. | California
Virginia Ohio Colorado Massachusetts |
Minnesota
New York North Carolina Utah |
| Right to opt out of sales | The right to opt out of the sale of personal data to third parties. | California
Virginia Ohio Nevada Massachusetts Minnesota |
New York
North Carolina Pennsylvania Delaware Colorado Utah |
| Right to opt out of certain purposes | The right to opt out of processing for profiling/targeted advertising purposes. | Colorado
Connecticut Indiana Montana |
Tennesse
Texas Utah Virginia |
| Right to opt out of the processing of sensitive data | The right to opt out of the processing of sensitive data. | California | |
| Right Against Automated Decision Making | A prohibition against a business making decisions about a consumer based solely on an automated process without human input. | California
Virginia Colorado Massachusetts |
Minnesota
North Carolina New York |
| Private right of action | The right to seek civil damages from a controller for violations of a statute. | California | |
|
To exercise your rights, contact us. |
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| We will answer your request within 30 to 60 days, depending on the state and legislative requirements. If your complaint is not satisfied, you can submit a complaint with the Federal Trade Commission. | |||
| Note: Some states do not have their own privacy laws. The rights of residents of such states are governed by U.S. federal law. If your state is not on the list, please contact us. | |||
California residents, under the California Consumer Privacy Act (CCPA), possess the right to opt out of the “sale” of their personal information by entities governed by the CCPA.
We do not sell your personal information to anyone, nor do we use your data as a business model.
Ensuring your privacy is our utmost priority, and we are dedicated to safeguarding it.
We adhere to the CCPA by providing California residents the option to opt out of any potential future sale of their personal information. If you wish to register your preference that we do not sell your data in the future, please contact us at dpo@readdle.com.
California residents visiting our Website have the option to request that we do not automatically collect and track information related to their online browsing activities across the Internet.
These requests can usually be made via web browser settings that manage signals or other mechanisms, enabling consumers to express their preferences concerning the collection of personal data about their online activities over time and across third-party websites or online services.
We currently do not have the ability to honor these requests. However, we may update this Privacy Notice as our capabilities evolve.
| Right | Description |
|---|---|
| Right to access | You can request an explanation of the processing of your personal data. |
| Right to rectification | You can change the data if it is inaccurate or incomplete. |
| Right to delete | You can send us a request to delete your personal data from our systems. We will remove all data except of what we are obliged to store in compliance with the law requirements. |
| Right to data portability | You can request all the data you provided to us and request to transfer data to another controller. |
| Right to object opt-out | You may object to the processing of your personal data. |
| Right to withdraw consent | You can withdraw your consent at any time. |
| Right not to be subject to automated decision-making | You can object to being subject to automated-based processing to know if there are consequences concerning them due to such processing |
| Right to lodge a complaint | If your request is not satisfied, you could file a complaint to the regulatory body. |
| To exercise your rights,
contact us.
|
|
| We will answer your request within thirty (30) days. If your complaint is not satisfied, you can submit a complaint to the
Office of the Privacy Commissioner of Canada.
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We use cookies that are needed for the Website’s operation. By using cookies, we receive automatically collected data. You can read more in our Cookie Policy.
If you want to disable cookies, you can find instructions for managing your browser settings at these links:
The Privacy Notice and the relationships falling under its effect are regulated by the General Data Protection Regulation. Please note that the laws and requirements for processing personal data can evolve. In the event of changes, we will release an updated version of the Privacy Notice on our Website to reflect these modifications.
If we make substantial changes to the Privacy Notice or the Website that affect your data privacy rights, we will notify you by email or display information on the Website and ask you to read it. You will be notified in advance, and if you continue to use the Website after these changes take effect, it will be considered that you have consented to and accepted the revised Privacy Notice.