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Terms of Service

Last updated: 30 November 2022

Please read these Terms of Service (“Terms”) carefully before you use our website (“Website”) or install or use our mobile application available on App Store (“App” or “Scanner Pro”).

If you do not agree with these Terms, please, do not continue to use the Website and download the App.

Our Privacy Notice describes our collection and use of personal data connected to your access to and use of the App.

If you have any questions or comments about these Terms of Service, visit our Help centre to find more information about the App or contact us.

Table of contents

  1. Who we are
  2. Entire agreement
  3. Subscriptions
  4. Basic plan
    • Free trial
    • Scanner Pro Plus
    • Subscription renewal and cancellation
    • Refunds
  5. Data security and third-party services
  6. Content and use licence
  7. Warranties and disclaimers
  8. Limitation of liability
  9. Indemnification
  10. Applicable law and jurisdiction
  11. Electronic communications
  12. Termination
    • Termination by Readdle
    • Termination by you
  13. Other terms

Who we are

We are Readdle Limited ("Readdle" or "we"), and we operate the Service.

Service Provider Readdle Limited
Registration number 630281
VAT IE 3560869EH
Address Glandore Business Centre, Grand Canal House,
1 Grand Canal Street Upper, Dublin 4, D04 Y7R5, Ireland.
Email dpo@readdle.com — for privacy questions
rdsupport@readdle.com — for other questions

Entire agreement

In brief:

  • This is an agreement between Readdle and users of Scanner Pro. 
  • By using the Website or downloading the App, you agree to comply with these Terms and applicable laws and regulations.
  • You have to be at least 16 years of age.

Our support team is happy to assist you in any matter. We sincerely ask you to be polite and calm in your communication. Otherwise, we will not respond to emails containing offensive or abusive language.These Terms and any operating rules and policies posted on our website or in the App, including Privacy Notice, constitute the entire legally binding agreement between Readdle and our users (“User” or “you”), governing your access to and use of the App.

By using the Website or downloading the App, you with this declare and warrant that:

  • you have read, understand, have the legal capacity to and with this agree to be legally bound by and to comply with these Terms in full;
  • you are 16 years of age or older (otherwise, you can use the App exclusively with the involvement of a parent or guardian);
  • according to your local jurisdiction, you are eligible to enter into this agreement and have no restriction to use the App or the website;
  • you comply with these Terms and all applicable laws and regulations.

    Subscriptions

    In brief:

    • The App is free for download and use. 
    • You can purchase a monthly or yearly subscription to Scanner Pro Plus with the full features.
    • You also can previously try Scanner Pro Plus during a 7-day free trial. 
    • You can purchase a subscription through App Store. 
    • The subscription will automatically renew for the next subscription period. 
    • You can cancel the subscription or request a refund through App Store.

    The App is available for free downloading in mobile versions compatible with iPhone and iPad through App Store. Upon downloading the App, please provide your email address to get the best experience of the Scanner Pro.

    Remind yourself of how we process your data here.

    Basic plan

    By downloading the App, you acquire a free-of-charge right to use the App with a limited set of features, enabling users to create high-quality scans, organise, and share them easily.

    Free trial

    You can upgrade your Scanner Pro to Scanner Pro Plus before purchasing a subscription with a 7-day free trial to explore all premium features.

    Please note when your free trial expires, your App Store subscription fee for the use of Scanner Pro Plus will be automatically charged unless you cancel it in your device settings at least 24 hours before the billing date.

    Scanner Pro Plus

    Scanner Pro Plus provides the full set of features, including the premium ones:

    • watermark-free scans;
    • auto-upload of scans to the connected cloud;
    • smart workflows to save time;
    • text vision to turn scans into the text;
    • full-text search both in Scanner Pro;
    • password-protection for the App and shared PDF files;
    • other features are available in the then-current version of Scanner Pro.

    To upgrade the App with premium features, you must purchase a monthly or yearly subscription to Scanner Pro Plus, subject to the then-current subscription fee (including VAT) displayed in the App.

    We process your payment details and charge you App Store. We will charge your App Store account for verification, pre-authorization, and payment purposes. You may also bear additional charges that Apple Inc., bank, or other financial service providers may levy on you.

    We reserve the right to revise the features and subscription fees at any time. We provide you with adequate notice of any fee changes before they become effective. Your continued use of the plan after the effective date of such change will constitute your agreement to pay the updated fees.

    Please note if your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase, which is beyond our control.

    Readdle may offer special terms and promotions for certain users, the conditions and duration of use laid down in such promotion descriptions in the App.

    Subscription renewal and cancellation

    Your subscription will automatically renew, and you will be charged a subscription fee for the subsequent subscription period unless you cancel it at least 24 hours before the billing date in your iOS device settings.

    To do so, tap the following options: 

    iTunes & AppStore 

    -> 

    Apple ID 

    -> 

    Subscriptions 

    -> 

    Scanner Pro 

    -> 

    Cancel Subscription

    Upon cancellation, your access to the premium features will remain until the end of the current subscription period.

    Refunds

    If you have any problems with the App functioning, please contact us, and we will use every effort to help you.

    Your purchases made through App Store may be refunded by contacting Apple support directly and requesting a refund. 

    Please follow these instructions:

    1. Go to reportaproblem.apple.com using any web browser to view your purchase history.
    2. Sign in under the Apple ID you used to make a purchase.
    3. Find the item on the Purchases tab. If a charge for an item is pending, you haven’t yet been charged and can’t request a refund. After the charge goes through, try to request a refund again.
    4. Tap or click Report a Problem to the right of the item.
    5. Choose ‘I’d like to request a refund’ and describe why.
    6. Hit Send.

    Data security and third-party services


    In brief:

    • We store your files locally on your devices or connected cloud services and cannot access them unless you send them to us.
    • Some functions of the App depend on third-party services, which we do not control; therefore, we cannot guarantee the uninterrupted operation of all Scanner Pro features.

    Readdle does not provide cloud services. By default, all files and materials you access or manage through the App are stored locally on your devices or connected cloud services. Readdle may not, in any case, access such data and store it on Readdle’s servers or otherwise unless you send the data to us or grant us access to it through the App. The communication between your cloud storage provider and the App on your device is also performed directly per your cloud service provider’s security requirements.

    Some features of the App are available only in compatibility with third-party websites and services, including, without limitation, the connected cloud services, file converting services, FTP, SFTP, WebDav, SMB, and other integrations. We cannot guarantee that any currently supported third-party services will remain compatible with the App software and all features are constantly available and uninterrupted.

    We do not access your login credentials when you connect third-party accounts (for example, Dropbox or Google Drive). You are solely responsible for maintaining their confidentiality and for all activities under those credentials.

    You acknowledge that different terms of service and privacy policies may apply to your use of third-party websites, services, and content. Readdle shall not be held responsible for any losses, damages, or other liabilities incurred due to your interaction with those third-party websites and services and any content you access.

    Content and use licence

    In brief:

    • Readdle gives you the right to use Scanner Pro by issuing this licence. 
    • You own your files, information, and other materials managed through the App

    All materials of the App, including text, graphics, information, images, drawings, trademarks, logos, video, sounds, music, software, and other materials (collectively, the “Content”), as well as copyright and other intellectual property rights to such Content belong to Readdle or is included in the App with the consent of the owner.

    Subject to your compliance with these Terms, Readdle with this grants you a limited, temporary, personal, non-exclusive, non-sublicensable, revocable, non-transferable, worldwide licence to download, install and use the App on the device(s) that you lawfully own or control in the manner provided for in these Terms for personal non-commercial or internal business purposes.

    Readdle may provide upgrades, modifications, updates, or additions to the App software during the term of this licence. The terms of this licence shall be applied to any such modification unless a separate licence accompanies it.

    It is understood and agreed that Readdle, or its affiliates, are the owners of all rights, title, and interest in and to the original, and any copies of the App software and related information, improvements, enhancements, or derivatives to it and ownership of all intellectual property rights on it, in whole or in part, shall be, vest with, and remain the exclusive property of Readdle or its affiliates.

    Under this licence, you may not:

    • sell, lease, rent, licence, sublicense or otherwise distribute the App software; 
    • copy, decompile, disassemble, translate or reverse engineer the App software, in whole or in part; 
    • reproduce, publish, transmit, write or develop any derivative software, make an attempt to derive the source code of the App software and its updates;
    • provide, disclose, divulge or make available to, or permit the use of the App software by any third party without Readdle’s prior written consent;
    • avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Scanner Pro or any of Scanner Pro's providers or any other third party (including another user) to protect the App;
    • use the App for sending spam, opt-in or unsolicited email, port scanning, scanning for open proxies or open relays, attacking in any way, shape, or form any other computer or network;
    • use the App for commercial or illegal purposes;
    • change or delete any Readdle ownership notices from materials downloaded or printed from the App.

    Any attempt to do so is considered a violation of these Terms and the rights of Readdle. If you violate any of these restrictions, your use of the App will be reviewed and terminated, and you may be subject to legal actions and damages.

    Your licence to use the App is automatically revoked if you violate these Terms. We reserve all rights not expressly granted in these Terms.

    You are also advised that we are determined to enforce our intellectual property rights to the fullest extent of the law, including through civil remedies and criminal prosecution.

    Warranties and disclaimers

    In brief:

    • The App is provided to you “as is”. 
    • We promise that it will function as provided for in these Terms during the period of your licence and disclaim all other warranties. You have to be at least 16 years of age.
    • However, the App software may malfunction, in which case we will make every effort to resume its correct operation.

    The App is provided to you “as is”.

    Readdle warrants that the App will perform substantially according to its documentation within the period of your licence. Readdle disclaims all other warranties regarding the App, its features, and content to the fullest extent permitted by law, including without restrictions, guarantees of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights of third parties or other rights.

    We are not making any promises, including the App’s and content’s accuracy, usefulness, reliability, and correct operation. Readdle does not guarantee that the App will be uninterrupted or secure, that any defects will be corrected, or that the App is free of viruses or anything else harmful.

    Limitation of liability

    In brief:

    • You are responsible for your use of the App in compliance with these Terms and any applicable laws and regulations. 
    • This section limits Readdle’s liability, so please read it carefully to understand what to expect.

    Readdle is not responsible if any information, materials, or content available through the App is inaccurate or incomplete.

    You are solely responsible for the legality of your actions within the App and your use under the laws, regulations, and third-party services terms applicable to you.

    In no event shall Readdle, its subsidiaries, directors, partners, employees, contractors, or agents be liable for indirect, incidental, special, punitive, or consequential damages related to any use or inability to use the App (e.g., if Apple Inc. terminates the users’ access to the App), including, without limitation, any damages caused as a result of the use of the information provided through the App or by mistakes, omissions, interruptions, defects, viruses, even if Readdle has been advised of the possibility of such damages.

    The preceding limitations of liability do not apply to the extent prohibited by law.

    If any part of the warranty disclaimers or limitations of liability is found to be invalid or unenforceable for any reason or if we are otherwise found to be liable to you in any manner, then our aggregate liability for all claims under such circumstances for liabilities shall not exceed the total amount of payments made by you to Readdle within one year preceding the claim.

    Indemnification

    In brief

    • If you violate these Terms, misuse the App, or violate any law or third party’s rights, you agree to indemnify and defend Readdle.

    You agree to defend, indemnify and hold harmless Readdle, our subsidiaries, directors, partners, employees, contractors, and agents from and against all claims, responsibility, damages, losses, and expenses, including reasonable legal and accounting expenses, arising from:

    • any breach by you of any of these Terms;
    • your use/misuse of the App;
    • a violation by you of applicable law, third party’s intellectual property or other rights, any agreement or terms with a third party to which you are subject.

    We reserve the right to handle our legal defence; however, we see fit, including instances when you are indemnifying us. Therefore, you agree to cooperate so we execute our strategy.

    Applicable law and jurisdiction

    In brief:

    • These Terms are governed by the laws of the Republic of Ireland. 
    • You have to be at least 16 years of age.

    Except as otherwise outlined in these Terms or any policies, these Terms shall be exclusively governed by and construed under the laws of the Republic of Ireland, excluding its rules on conflict of laws. 

    If any material in the App, or your use of the App, is contrary to the laws of the place where you are when you access it, the App is not intended for you, and we ask you not to use it. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.

    Except where prohibited by applicable law, and without limitation to any statutory rights of consumers, you agree that any dispute, conflict, claim, or controversy directly or indirectly arising out of in connection with or relating to the App or these Terms, including, without limitation, those relating to its validity, its construction or its enforceability shall be resolved through amicable negotiations directly with Readdle team following the principles of good faith and cooperation.

    Suppose the negotiations may not reach a consensus. In that case, the dispute shall be settled exclusively in the national courts of the Republic of Ireland, subject to its jurisdiction rules, with the applicable substantive law of the Republic of Ireland.

    You can also try to settle the dispute out of court using an alternative dispute resolution procedure and submit your complaint online via the online dispute resolution (ODR) platform.

    All claims shall be brought within one year after the claim arises, except to the extent a more extended period is required by applicable law.

    Electronic communications

    In brief:

    • We use email to stay in touch with our users. 
    • You can receive updates, recommendations, and information on your subscription to the provided email. 
    • You can unsubscribe from commercial emails at any time by following the instructions in such emails

    By using the App and providing us with your contact information, you understand and agree that we may send you electronic communications via email or push notifications regarding, without limitation:

    • your use of the App and curated tips; 
    • updates of the App and these Terms;
    • subscriptions, transactions, and cancellations under these Terms.

    Note, however, that some email messages may be more “commercial” in nature than others, as they may advertise our services or offers in which we believe you may be interested. You may unsubscribe from receiving these emails from us by following the instructions provided in such communications.

    You can read more about the rules of personal data processing in our Privacy Notice.

    Termination

    In brief:

    • To terminate the agreement with Readdle, you have to delete and no longer use or access the App. 
    • If your subscription period lasts, we will not provide any refunds. 
    • We can terminate your access to the App if you violate these Terms.

    Termination by Readdle

    At any time at our sole discretion, we reserve the right with prior notice to modify, suspend or discontinue the App, Content, feature or offers through the App. You agree that we shall not be liable to you or any third party should any preceding occur concerning the App.

    Readdle reserves the right to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of these Terms, including, without limitation, the suspension or termination of your licence and access to the App.

    Readdle may cooperate with legal authorities and/or third parties to investigate any suspected or alleged crime or civil wrong.

    Termination by you

    You may terminate this agreement with Readdle at any time by deleting and no longer accessing or using the App. If you terminate this agreement, all permissions and licences granted to you in these Terms will immediately terminate without Readdle’s obligation to provide any refunds.

    Other terms

    We may transfer our rights and obligations under these Terms to a third party, but this will not affect your rights or our obligations.

    We reserve the right to modify these Terms at any time at our sole discretion. If material changes affect your use of the App, we’ll notify you before the changes’ effective date by sending you an email or displaying the changes on the Website or in the App. If you continue to use the App, you agree to the updated version of these Terms.

    If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions of these Terms will continue to be fully valid and enforceable.

    A printed version of these Terms shall be admissible in judicial or administrative proceedings based on or relating to the use of the App to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

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