Last updated: July 31, 2023
Please read these Terms of Service (“Terms”) carefully prior to downloading our application available on the App Store (“App” or “Documents”).
These Terms contain important information about your legal rights and obligations. If you do not agree with these Terms, please, do not continue to use the App.
The App is operated by Readdle Limited (“Readdle” or “we”).
Our collection and use of personal data in connection with your access to and use of the App is described in our Privacy Notice.
If you have any questions or comments about these Terms, contact us.
In brief:
These Terms and Privacy Notice constitute the entire legally binding agreement and understanding between Readdle and our users ("you" or “user”), governing your access to and use of the App.
By installing the App, you hereby declare and warrant that:
In brief:
The App is available for free downloading in versions compatible with iPhone, iPad, iPod touch, iMac and MacBook through the App Store. Upon downloading the App and selecting the preferences, please provide your email address to get the best experience of the Documents.
Remind yourself of how we process your data here.
By downloading the App, you acquire a free-of-charge right to use the App with a limited set of features, including a document viewer, PDF reader, music and video player, file downloader, cloud services integrator, web browser, and other features.
The free plan includes a VPN function that is limited to 50 MBs per day.
Prior to purchasing a subscription you can explore all premium features during a free trial subject to the then-current terms of the free trial offer displayed in the App.
Please note, when your free trial expires, your App Store subscription fee for the use of Documents will be automatically charged unless you cancel it in your device settings at least 24 hours before the billing date.
Subscription for Documents provide for the full set of features, including the premium ones:
To upgrade the App with premium features, you must purchase a monthly or yearly subscription for Documents, subject to the then-current subscription fee (including VAT) displayed in the App.
Your payment details are processed, and you are charged through the App Store. You may also bear additional charges that Apple Inc., bank, or other financial service providers may levy on you.
Readdle reserves the right to revise the subscription fees at any time, subject to providing users with adequate notice of any subscription fee changes before they become effective. If you do not agree to pay the updated subscription fees, you can cancel your subscription (see Subscription Cancellation section below) and, after your current subscription period expires, you can continue using the App’s free–of-charge features only. If you do not cancel your subscription before the effective date of the fee change, you will be deemed to have agreed to the updated fee and such updated fee will be charged commencing your next subscription period.
Please note, if your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase, which is beyond our control.
Readdle may offer special terms and promotions for certain users. The conditions and duration of such offerings shall be laid down in the promotion descriptions in the App.
Your subscription will automatically renew, and you will be charged a subscription fee for the subsequent subscription period unless you cancel it at least 24 hours before the billing date.
Upon cancellation, your access to the premium features will remain until the end of the current subscription period.
How to cancel a subscription:
iOS device
To cancel the subscription on your iOS device, tap the following options: iTunes & AppStore → Apple ID → Subscriptions → Documents → Cancel Subscription.
Mac
To cancel the subscription on your Mac, click the following options: App Store → your name in the bottom-left corner or Sign In (if you’re not already) → View Information → Sign In again (if necessary) → Manage → Edit → Cancel a subscription → Confirm → Done.
In case you have any problems with the App functioning, please contact our support team at rdsupport@readdle.com, and we will use every effort to help you.
Your purchases made through the App Store may be refunded by contacting Apple support directly and requesting a refund. Please follow this instruction:
In brief:
Readdle does not provide cloud services. All files and materials you access or manage through the App are stored locally on your devices or connected cloud services. Readdle may not in any case access such data, does not store it on Readdle’s servers or otherwise. The communication between your cloud storage provider and the App on your device is also performed directly per your cloud service provider’s security requirements.
Some features of the App are available in compatibility with third-party websites and services, including, without limitation, the connected cloud services, files converting services, FTP, SFTP, WebDav, SMB, and other integrations. We cannot guarantee that any currently supported third-party services will remain compatible with the App software, and all features are constantly available and uninterrupted.
We do not access your login credentials when you connect third-party accounts (for example, Dropbox or Google Drive). You are solely responsible for maintaining their confidentiality and for all activities under those credentials.
When you connect to the internet through a VPN, all your data traffic is sent through an encrypted and secure virtual tunnel. As a result, nobody can see what you are doing online. The VPN adds an extra layer of protection to your internet connection, so you can browse the web safely and access your favorite websites and services from any location.
As well, when using the in-app browser, you can access third-party websites. You acknowledge that different terms of service and privacy policies may apply to your use of such third-party websites, services, and content. Readdle shall not be held responsible for any losses, damages, or other liabilities incurred due to your interaction with those third-party websites and services and any content you access.
In brief:
The App is controlled and operated by Readdle.
All materials of the App, including text, graphics, information, images, drawings, trademarks, logos, video, sounds, music, software, and other materials (collectively, the “Content”), as well as copyright and other intellectual property rights to such Content belong to Readdle or is included in the App with the consent of the owner.
Subject to your compliance with these Terms, Readdle hereby grants you a limited, temporary, personal, non-exclusive, non-sublicensable, revocable, non-transferable, worldwide license to download, install and use the App on the device(s) that you lawfully own or control in the manner provided for in these Terms for personal non-commercial purposes.
Readdle may provide upgrades, modifications, updates, or additions to the App software during the term of this license. The terms of this license shall be applied to any such modification unless it is accompanied by a separate license.
It is understood and agreed that Readdle, or its affiliates, are the owners of all rights, title, and interest in and to the original, and any copies of the App software and related information, improvements, enhancements, or derivatives thereto and ownership of all intellectual property rights pertaining thereto, in whole or in part, shall be, vest with, and remain the exclusive property of Readdle or its affiliates.
Under this license you may not:
Any attempt to do so is considered as a violation of these Terms and the rights of Readdle. If you violate any of these restrictions, your use of the App will be reviewed and terminated, and you may be subject to legal actions and damages.
Your license to use the App is automatically revoked if you violate these Terms. We hereby reserve all rights not expressly granted in these Terms.
You are also advised that we are determined to enforce our intellectual property rights to the fullest extent of the law, including through civil remedies and criminal prosecution.
“User Content” means any files, including pictures, text, videos, sound recordings, and other materials, provided and managed through the App by a User. You own and are responsible for your User Content and information that you submit or access through the App.
We welcome feedback, reviews, ideas, questions, and comments about your experience with our App (collectively “Feedback”). By submitting your Feedback to us directly or via any platform, including, but not limited to, online distribution platforms, marketplaces, and social media, you:
You can contact us to request to refrain from or discontinue our use of your Feedback at any time.
The Feedback appearing on our website, social media accounts, and marketing, advertising, and other communication reflects the individual experience of those who have used our App. We do not claim, nor should the reader assume, that any individual experience recounted is typical or representative of what any other user might experience.
In brief:
The App is provided to you “as is”.
Readdle warrants that the App will perform in substantial accordance with its documentation within the period of your license. Readdle disclaims all other warranties regarding the App, its features, and content, to the fullest extent permitted by law, including without restrictions, guarantees of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights of third parties or other rights.
We are not making any promises of any kind, including about the App’s and content’s accuracy, usefulness, reliability, and correct operation. Readdle does not guarantee that the App will be uninterrupted or secure, that any defects will be corrected, or that the App is free of viruses or anything else harmful.
In brief:
Readdle is not responsible if any information, materials, content available through the App are inaccurate or incomplete.
You are solely responsible for the legality of your actions within the App and your use of the App in accordance with the laws, regulations, and third-party services terms applicable to you. For example, Readdle shall not be held liable for your use of the VPN feature in countries where it is legally prohibited or in violation of any website’s or service’s terms of use.
In no event shall Readdle, its subsidiaries, directors, partners, employees, contractors, or agents be liable for indirect, incidental, special, punitive, or consequential damages related to any use or inability to use the App, including, without limitation, any damages, caused as a result of the use of the information provided through the App or by mistakes, omissions, interruptions, defects, viruses, even if Readdle has been advised of the possibility of such damages.
The foregoing limitations of liability do not apply to the extent prohibited by law.
If any part of the warranty disclaimers or limitations of liability is found to be invalid or unenforceable for any reason or if we are otherwise found to be liable to you in any manner, then our aggregate liability for all claims under such circumstances for liabilities shall not exceed the total amount of payments made by you to Readdle within one year preceding the claim.
In brief:
You agree to defend, indemnify and hold harmless Readdle, our subsidiaries, directors, partners, employees, contractors, and agents from and against any and all claims, responsibility, damages, losses, and expenses, including reasonable legal and accounting expenses, arising from:
We reserve the right to handle our legal defense; however, we see fit, including instances when you are indemnifying us. Therefore, you agree to cooperate with us to execute our strategy.
In brief:
Except as otherwise set forth in these Terms or any policies, these Terms shall be exclusively governed by and construed in accordance with the laws of the Republic of Ireland, excluding its rules on conflict of laws.
If any material in the App, or your use of the App, is contrary to the laws of the place where you are when you access it, the App is not intended for you, and we ask you not to use it. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
Except where prohibited by applicable law, and without limitation to any statutory rights of consumers, you agree that any dispute, conflict, claim, or controversy directly or indirectly arising out of in connection with or relating to the App or these Terms, including, without limitation, those relating to its validity, its construction or its enforceability shall be resolved by means of amicable negotiations directly with Readdle team in accordance with the principles of good faith and cooperation.
If the consensus may not be reached by the negotiations, the dispute shall be settled exclusively in the national courts of the Republic of Ireland, subject to its jurisdiction rules, with applicable substantive law of the Republic of Ireland.
You can also try to settle the dispute out of court using an alternative dispute resolution procedure and submit your complaint online via the online dispute resolution (ODR) platform.
All claims shall be brought within one year after the claim arises, except to the extent a longer period is required by applicable law.
In brief:
By using the App and providing us with your contact information, you understand and agree that we may send you the electronic communications via email or push-notifications regarding, without limitation:
Note, however, that some email messages may be more “commercial” in nature than others, as they may advertise our services or offers in which we believe you may be interested. You may unsubscribe from receiving these emails from us by following the instructions provided in such communications.
You can read more about the rules of personal data processing in our Privacy Notice.
In brief:
We reserve the right, at any time at our sole discretion, with prior notice to: modify, suspend or discontinue the App, Content, feature or offers through the App. You agree that we shall not be liable to you or to any third party should any of the preceding occur concerning the App.
Readdle reserves the right to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of these Terms, including, without limitation, the suspension or termination of your license and access to the App.
Readdle may cooperate with legal authorities and/or third parties to investigate any suspected or alleged crime or civil wrong.
You may terminate this agreement with Readdle at any time by deleting and no longer accessing or using the App. If you terminate this agreement, all permissions and licenses granted to you in these Terms will immediately terminate without Readdle’s obligation to provide any refunds.
Please note, when you delete the App on your iPhone or iPad that has an active recurring subscription, it does not automatically cancel the subscription. You must manually cancel your subscription (please see Subscription cancellation above).
We may transfer our rights and obligations under these Terms to a third party, but this will not affect your rights or our obligations under these Terms.
We reserve the right, at any time at our sole discretion, to modify these Terms. In case of material changes affecting your use of the App, we’ll notify you before the changes’ effective date by sending you an email or displaying the changes on the website or in the App. If you continue to use the App, you agree to the updated version of these Terms.
If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions of these Terms will continue to be fully valid and enforceable.
A printed version of these Terms shall be admissible in judicial or administrative proceedings based on or relating to the use of the App to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
We do not provide our services and access to our products to new customers from the Russian Federation and the Republic of Belarus. Existing customers in the Russian Federation and the Republic of Belarus retain access to the app they have installed but without new updates and customer support.
Readdle does not engage in any business with companies owned by or affiliated with the citizens of the Russian Federation and the Republic of Belarus.
Readdle does not engage in business with companies that support Russian aggression in Ukraine.
If you have any questions or comments about these Terms of Service or the App, please visit our Help center to find more information about the App or contact us at the email addresses below.
| Service Provider | Readdle Limited |
| Registration number | 630281 |
| VAT | IE 3560869EH |
| Address | Glandore Business Centre, Grand Canal House, 1 Grand Canal Street Upper, Dublin 4, D04 Y7R5, Ireland. |
| dpo@readdle.com — for privacy questions
rdsupport@readdle.com — for other questions |
Our support team is happy to assist you in any matter.
We sincerely ask you to be polite and calm in your communication. Otherwise, we will not be able to respond to emails containing offensive or abusive language.